Loyalty Specialist

We’re seeking a motivated Loyalty Specialist to support the setup, execution, and optimization of email marketing campaigns for some of the most recognizable brands in the restaurant industry. You’ll work alongside our Loyalty Managers to bring client communications to life — ensuring campaigns are flawlessly executed, data-driven, and aligned with each brand’s loyalty and guest engagement goals. As part of the 5&5 team, you’ll play a key role in helping brands strengthen their customer relationships through smart, well-executed email strategies.

What You’ll Do

• Partner with Loyalty Managers to build, QA, and launch loyalty campaigns and automated journeys across client platforms, with a primary focus on email configuration and support for complementary communication channels such as push notifications, in-app messaging, and/or SMS messaging.
• Familiarize yourself with different types of loyalty campaigns and offer types
• Support segmentation, personalization, and A/B testing efforts to drive stronger engagement and conversion
• Monitor campaign performance and surface insights or recommendations for optimization
• Collaborate cross-functionally with creative, data, and strategy teams to ensure campaign accuracy and alignment with client objectives
• Troubleshoot email delivery, rendering, or configuration issues across platforms and devices
• Maintain campaign documentation and ensure naming conventions, templates, and workflows are consistent across brands
• Serve as a reliable extension of the Loyalty team, helping ensure all campaigns launch accurately and on time

What We’re Looking For

• Written and Vocal English Fluency required
• 2+ years of customer facing experience, i.e., IT Support, Customer Service Support, Sales, QA Support etc.
• Strong communication skills to understand client needs and provide basic recommendations
• Keen attention to detail and ability to troubleshoot issues as they arise
• Organized with the ability to manage multiple projects and prioritize tasks effectively
• Ability to not only work independently on clients but also collaboratively with the greater team to support enterprise clients
• Email Platform Experience (Braze, Sendgrid, Infobip, Klaviyo, Salesforce Marketing Cloud) is a plus
• Loyalty platform experience (Paytronix, Punchh, Spendgo, Thanx, Sparkfly, Incentivio) is a plus
• Familiarity with Google Suite, Zendesk, Asana, and/or Notion is a plus

What We Offer

• Fully remote work
• Medical and Dental Insurance Plans
• Paid Holidays including but are not limited to: New Year’s Day, Holy Week, All Saints Day, Independence Day, Labor Day, Christmas Eve, and Christmas Day
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• 5 Personal/Sick/Mental Health Days
• Paid parental leave
• Monthly Quality of Life stipend
• Yearly home office stipend
• Yearly education stipend

About 5&5

5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations, POS and omni-channel ordering, loyalty programs, and digital managed services. With a team of 65+ experts, we’ve supported over 20,000 locations and $1 billion in annual sales. From platform implementations and onboarding to comprehensive POS configurations and franchisee operations, we optimize and integrate the technology that drives your restaurant business, serving as an extension of your team. To date, 5&5 has partnered with 180+ brands, including CKE, Dutch Bros Coffee, Bojangles, and Raising Cane’s.