Loyalty Operations Manager

We’re seeking a strategic and proactive Loyalty Manager to lead the planning, execution, and optimization of loyalty and email marketing campaigns for some of the most recognizable brands in the restaurant industry. In this role, you’ll partner directly with clients and cross-functional teams to develop data-driven engagement strategies, ensure seamless campaign execution, and continuously optimize program performance to meet each brand’s loyalty and guest engagement goals. Success in this role requires strong collaboration, critical thinking, adaptability, and exceptional communication, along with the initiative to identify opportunities, solve challenges, and maintain visibility across multiple projects. As part of the 5&5 team, you’ll play a key role in strengthening customer relationships through innovative loyalty strategies and well-executed marketing campaigns.

What You’ll Do

• Act as the primary Loyalty Point of Contact for 5–10 brands (SMB, Commercial, and Enterprise), serving as a trusted advisor to support, consult, and deliver loyalty initiatives.
• Attend and lead client meetings, providing strategic guidance and actionable insights on loyalty programs while building strong, collaborative relationships.
• Organize and facilitate ad hoc loyalty strategy meetings within the scope of brand contracts, ensuring alignment with client goals and program objectives.
• Oversee end-to-end setup, testing, and deployment of loyalty campaigns and offers across communication channels (emails, push notifications, rich messages, SMS), ensuring flawless execution and optimization.
• Troubleshoot loyalty program issues, coordinating with internal support teams to drive timely resolution and maintain program performance.
• Provide strategic and project management support for Loyalty Implementation projects, contributing to client deliverables and driving program success.
• Complete general administrative work as needed to support brand management responsibilities and adapt to organizational growth.

What We’re Looking For

• 3+ years of customer facing experience, i.e., Loyalty Manager, Loyalty Specialist, CRM Manager, or Marketing Manager
• Strong communication skills to understand client needs and provide basic recommendations
• Keen attention to detail and ability to troubleshoot issues as they arise
• Organized with the ability to manage multiple projects and prioritize tasks effectively
• Experience with Data Analysis, and Customer Journey Mapping
• Email Platform Experience (Braze, Sendgrid, Infobip, Klaviyo, Salesforce Marketing Cloud) is a plus
• Loyalty platform experience (Paytronix, Punchh, Thanx, Olo Loyalty/Spendgo, Inmar Solutions, Capillary/Session M)
• Retail/Grocery platform experience (Swiftly, Birdzie, Loyalty Pro, Inmar Solutions)
• Familiarity with Google Suite, Google Data Studio, Zendesk, Miro, Asana, Notion is a plus

What We Offer

• Fully remote work
• Paid Holidays
• Paid Time Off
• Health Insurance
• 401k
• Monthly Bonding Events
• Fun Company Events
• Engaging Company Culture
• …and more!

About 5&5

5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations, POS and omni-channel ordering, loyalty programs, and digital managed services. With a team of 65+ experts, we’ve supported over 20,000 locations and $1 billion in annual sales. From platform implementations and onboarding to comprehensive POS configurations and franchisee operations, we optimize and integrate the technology that drives your restaurant business, serving as an extension of your team. To date, 5&5 has partnered with 180+ brands, including CKE, Dutch Bros Coffee, Bojangles, and Raising Cane’s.