Senior Project Manager

We’re looking for a Senior Project Manager with hospitality or restaurant retail technology experience who is interested in leading technical projects with some of the most well-known brands in the restaurant space with the goal of ensuring efficient and effective execution. You’ll focus on managing technical projects as brands look to add to/replace their existing tech stack and online suites. This role will sit within our System Solutions department.

What You’ll Do

• Manage the on-time (or early) execution and delivery of project deliverables.
• Maintain responsibility for client-project deliverables. This includes preparing for meetings, leading and attending meetings, and writing client emails and recaps.
• Manage client communications for all projects as delegated by the Associate Director of Project Management. This includes syncing with main Brand points of contact, third-party vendors (if applicable), and other stakeholders on Zoom calls, and via Asana, Slack, and email.
• Drive project task completion with the System Solutions and Client Operations teams for total visibility on project processes, plans, timelines, documentation, and governance. (ie changing schedules, routing progress, communicating when a project is off track or at risk)
• Create and maintain comprehensive project documentation via Notion, Asana, and Google Drive, and other tools as needed
• Monitor client communication, partner communication, internal communication, and any updates on project assignments via Asana, Slack, and email
• Advance and implement project management initiatives as directed by the Associate Vice President of System Solutions.
• Ensure all project deliverables and timelines are executed timely and successfully, along with managing high-level project statuses for Leadership visibility
• Proactively evaluate and implement aligned recommendations to optimize and grow the Project Management Department function (including, but not limited to: optimizing existing services, creation of new services, and documentation creation for new platforms)
• Act as an expert and source of truth for internal project management workstreams, flows, setup, and best practice
• Function as a project escalation point of contact for the Project Management team
• Experience managing people is required

What We’re Looking For

• 4+ years of experience in a Project Management role required
• Experience in the Hospitality Industry or with corporate or franchise-owned restaurant brands required
• Tactful communication skills to clearly and articulately resolve issues that arise with clients
• High level of organization and ability to balance deliverables, along with managing multiple priorities
• Ability to not only work independently on clients but also collaboratively with the greater team to proactively resolve any client concerns
• Familiarity with Google Suite, Asana, and Notion is preferred, but not required!
• Experience in leadership and people management experience is required.

What We Offer

• Fully remote work
• Medical and Dental Insurance Plans
• Paid Holidays including but are not limited to: New Year’s Day, Holy Week, All Saints Day, Independence Day, Labor Day, Christmas Eve, and Christmas Day
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• 5 Personal/Sick/Mental Health Days
• Paid parental leave
• Monthly snack stipend
• Yearly home office stipend
• Yearly education stipend

About 5&5

5&5 is the food service industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding). With a team comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand’s internal teams. To date, 5&5 has worked with over 140+ brands including CKE, Tropical Smoothie Cafe, Bojangles and Raising Canes.