Loyalty Specialist
5&5 is looking for a motivated Loyalty Specialist to assist in the functionality and implementation of our loyalty platforms. You’ll work with notable brands in the restaurant industry, focusing on supporting clients in launching and managing their loyalty programs effectively. As part of the 5&5 team, you’ll play a key role in ensuring clients receive excellent service and support.
What You’ll Do
- Ensure loyalty campaign and offer requests are launched successfully and effectively on our loyalty partner platforms
- Partner with Loyalty Managers on the configurations and QA of enterprise brands’ segmentation, campaigns & offers
- Build relationships with clients as a trusted resource for loyalty program inquiries
- Help ensure high levels of client satisfaction by addressing concerns and assisting with the management of their loyalty programs
- Collaborate with brands and cross-departmentally to execute tasks related to loyalty program implementations
- Work with and support all loyalty team members to optimize 5&5’s loyalty services execution and overall client experience
What We’re Looking For
- Written and Vocal English Fluency required
- 2+ years of customer facing experience, i.e., IT Support, Customer Service Support, Sales, QA Support etc.
- Strong communication skills to understand client needs and provide basic recommendations
- Keen attention to detail and ability to troubleshoot issues as they arise
- Organized with the ability to manage multiple projects and prioritize tasks effectively
- Ability to not only work independently on clients but also collaboratively with the greater team to support enterprise clients
- Loyalty platform experience (Paytronix, Punchh, Spendgo, Thanx, Sparkfly, Incentivio) is a plus
- Familiarity with Google Suite, Zendesk, Asana, and/or Notion is a plus
What We Offer
- Fully remote work
- Medical and Dental Insurance Plans
- Paid Holidays including but are not limited to: New Year’s Day, Holy Week, All Saints Day, Independence Day, Labor Day, Christmas Eve, and Christmas Day
- 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
- Birthday PTO day
- 5 Personal/Sick/Mental Health Days
- Paid parental leave
- Monthly Quality of Life stipend
- Yearly home office stipend
- Yearly education stipend
About 5&5
5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations, POS and omni-channel ordering, loyalty programs, and digital managed services. With a team of 65+ experts, we’ve supported over 20,000 locations and $1 billion in annual sales. From platform implementations and onboarding to comprehensive POS configurations and franchisee operations, we optimize and integrate the technology that drives your restaurant business, serving as an extension of your team. To date, 5&5 has partnered with 180+ brands, including CKE, Dutch Bros Coffee, Bojangles, and Raising Cane’s.
5&5 is an equal opportunity employer committed to ensuring diversity and inclusion are at the forefront of our business practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, pregnancy, age, marital status, veteran status, or disability status. We hire solely based on qualifications, merit, and business needs. We are committed to pay parity for all of our employees.