Meet the System Solutions Team: Jeff & Angela
January 4, 2026
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Behind every seamless restaurant experience, there’s a team making sure the technology delivers a flawless experience, from first bite to last. At 5&5, the System Solutions team is that engine—solving complex challenges, optimizing operations, and helping brands deliver flawless digital experiences to their guests.
In this Q&A, we sit down with Jeff Grohs and Angela Lemus, to learn more about their roles, the impact they make for brands, and how they stay ahead in the fast-moving world of restaurant technology. As part of the System Solutions Team, these two innovative problem-solvers design intentional systems and provide the support to keep them running. They troubleshoot when needed and help ensure restaurants operate seamlessly, far beyond what you might expect for traditional “tech support.”
What do you do in your role at 5&5 as part of the System Solutions Team?
Jeff: As the Associate Director of Brand Support, I oversee the helpdesk team and processes, along with several members of the Systems Solutions team. I also work directly with a number of brands to support their various digital platforms, such as Online Ordering, Kiosk, Loyalty and Inventory.
Angela: As the Support Lead for the helpdesk team, I act as the first point of contact for incoming brand inquiries and support tickets. Our team serves as the initial filter, helping to triage and resolve issues efficiently or escalate them as needed. In addition to overseeing day-to-day ticket flow, I also manage specific POS-related requests for several brands and help coordinate the ticketing systems used by others on the 5&5 Team. My role is all about ensuring smooth communications, timely resolution, and ensuring systems are running effectively across our supported brands.
What’s one of the most common challenges you help brands overcome, and what are your methods for solving them?
Jeff: Many brands come to us with high rates of order failures and reporting inconsistencies, so we follow a clear, step-by-step approach. First, we stop the bleeding by stabilizing order flow from every ordering platform to the restaurant’s POS and resolving integration errors in real time. Once ordering channels and orders are stabilized, we optimize both the customer journey and internal reporting for accuracy and ease of use. Finally, we align on the brand’s priorities to choose the best path forward, correct past inconsistencies, and implement durable updates and controls to keep goals on track.
Angela: One of the most common challenges we help brands overcome is managing large scale or repetitive tasks that can be time consuming, especially across multiple locations. Whether it’s updating or setting up special hours for hundreds of stores or making sure menus sync and display properly across all platforms and delivery partners, our goal is to take that burden off their plate. What does this do? It gives brands critical time back so they can focus on other growth initiatives and business-driving endeavors.
Can you share a moment when your work made a significant impact for a brand?
Angela: There have been many moments, but what really stands out to me is watching how dramatically some brands transform after partnering with 5&5. It’s incredibly rewarding when a brand reaches out just to say how thankful they are that their operations are running smoothly—no system issues, no ticket backlogs—just stability. And when they express that a big part of that success is because of the support and structure we provide, it really hits home.
One of the most fulfilling parts of my role is seeing the before-and-after for a brand, watching them move from constant tech challenges to consistent positive feedback after we step in.
Jeff: Seeing our clients’ error rates drop dramatically—and quickly—never gets old. Showing clients the before-and-after is often the moment it clicks—they finally realize just how significant this issue is, as well as the true value of partnering with 5&5. After all, there is nothing more frustrating for a guest than spending time crafting the perfect order only to have it fail to reach the store. These failures erode trust, and when they happen too often, guests simply move on and choose a different brand. By keeping errors to a minimum, we create a seamless guest journey that strengthens customer loyalty and drives brand success.
How do you keep up with all the changes in restaurant tech?
Jeff: Keeping up with new and innovative solutions is part of the business. 5&5 holds a unique position in the industry by continuously partnering with and learning from emerging technologies that can create real impact for emerging and enterprise brands. If there is a pain point in the industry, chances are there is already a solution designed to address it. And with an agnostic approach, we make it our mission to find and implement the right fit for our brands.
Angela: Staying current with restaurant tech is crucial because our team is often the first line of defense when issues arise. I make it a priority to stay informed through a mix of internal knowledge sharing, system updates from our partners, and ongoing collaboration with our System Solutions and other teams.
How would you describe the System Solutions Team? Tell me about the expert power they bring to restaurants’ digital platforms.
Angela: The System Solution Team’s expert power lies in understanding not just the technology, but how that technology impacts real-world restaurant operations. We troubleshoot complex issues, optimize system configurations, and help brands scale with confidence. Whether it’s launching a new store, syncing a menu across platforms, or solving a persistent tech problem, our team brings strategy, precision, and a level of technical insight that’s hard to match. Our role goes beyond support: we become an extension of our brands’ teams, working on their behalf to ensure every guest experiences a seamless digital experience. It’s not just support—we become an extension of our brands’ teams and therefore become true partners in helping restaurants deliver seamless digital experiences to their guests.
Jeff: The System Solutions team is like an IT department on steroids. They are the driving force behind turning our brands’ visions into reality. This team is made up of a diverse group of technical experts with deep knowledge across the solutions they support. If you are unsure about how something works, chances are someone on this team has direct experience with exactly what you are interested in learning about or need support with.
What’s something you wish more people understood about the importance of intentional data/system design?
Jeff: The most important thing to understand is the need to be forward-thinking with long-term goals in mind. Too often, short-term needs, immediate priorities, or the limitations of a single system take precedence. This can come at the expense of designing with the bigger picture in mind—specifically, the key data points and information that should flow consistently into reporting structures and connected systems. By planning for the future, brands ensure their data remains accurate, scalable, and truly valuable.
Angela: An important thing to understand is that intentional system and data design isn’t just about organization—it’s about long-term efficiency, accuracy, and scalability. When systems are thoughtfully designed from the start, it prevents so many issues down the line: inconsistent data, broken menu connections, reporting errors, or delays in launching updates across multiple locations.
Here’s a fun one to wrap up… Favorite brain break or productivity hack?
Jeff: My top productivity hack is to take short breaks between tasks. Giving yourself even a brief pause allows your mind to reset, prevents overwhelm, and keeps topics from blending together. It is a simple way to stay sharp and focused throughout the day!
Angela: Stepping away from the screen for a few minutes helps me reset my focus and gives me a fresh perspective when I jump back into my daily tasks. Also, grouping similar tasks together helps me stay focused and get my work done with no distractions.
The work of Jeff, Angela, and the entire System Solutions Team shows just what thoughtful support and designing systems with intention can transform a brand’s operations. Ready to see how 5&5 can help your brand streamline operations and elevate your digital experience? Get started with us today.
Tephie is a Marketing Operations Sr. Specialist at 5&5 who thrives on crafting compelling stories and building connections through words. With a passion for the restaurant industry and creative problem-solving, she ensures every blog post resonates with readers while delivering actionable insights. She also plays a key role in creating and executing social media strategies that bring 5&5 to life. Outside of work, you’ll find Tephie brainstorming new ideas, exploring food trends, or adding fun energy to the team!
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