Loyalty Operations Specialist

We’re seeking a motivated Loyalty Specialist to support the setup, execution, and optimization of email marketing campaigns for some of the most recognizable brands in the restaurant industry. You’ll work alongside our Loyalty Managers to bring client communications to life — ensuring campaigns are flawlessly executed, data-driven, and aligned with each brand’s loyalty and guest engagement goals. As part of the 5&5 team, you’ll play a key role in helping brands strengthen their customer relationships through smart, well-executed email strategies.

What You’ll Do

• Support Loyalty Managers and Leads in the management of their brands by assisting with campaign setup, segment building, and providing additional resources for projects when needed to ensure seamless execution and alignment with client objectives.
• Act as the primary Loyalty Point of Contact for up to 5 brands (SMB, Commercial, and Enterprise), while providing co-support to loyalty mangers, leads and directors for up to 10 brands, serving as a trusted advisor to support, consult, and deliver loyalty initiatives.
• Attend and lead client meetings, providing strategic guidance and actionable insights on loyalty programs while building strong, collaborative relationships.
• Oversee end-to-end setup, testing, and deployment of loyalty campaigns and offers across communication channels (emails, push notifications, rich messages, SMS), ensuring flawless execution and optimization.
• Troubleshoot loyalty program issues, coordinating with internal support teams to drive timely resolution and maintain program performance.
• Dedicate two hours per week for industry learning. This could consist of attending a loyalty webinar, reading industry articles, etc.
• Develop and maintain documentation within the department library to serve as a resource for the team.
• Support and enhance operational efficiency across the department through administrative coordination, process documentation, and other cross-functional support task as needed.

What We’re Looking For

• Written and Vocal English Fluency required
• 2+ years of customer facing experience, i.e., Communications Specialist or Email Marketing Specialist
• Strong communication skills to understand client needs and provide basic recommendations
• Keen attention to detail and ability to troubleshoot issues as they arise
• Organized with the ability to manage multiple projects and prioritize tasks effectively
• Ability to not only work independently on clients but also collaboratively with the greater team to support enterprise clients
• Email Platform Experience (Braze, Sendgrid, Infobip, Klaviyo, Salesforce Marketing Cloud) is a plus
• Loyalty platform experience (Paytronix, Punchh, Spendgo, Thanx, Sparkfly, Incentivio)
• Familiarity with Google Suite, Zendesk, Asana, and/or Notion is a plus

What We Offer

• Fully remote work
• Medical, Dental, and Vision Healthcare Plans
• 11 Paid Holidays: New Year’s Day, Martin Luther King Jr Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Day Before Thanksgiving, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day.
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• Anniversary PTO day
• Volunteer PTO
• 7 Personal Days
• Paid parental leave
• 401K program
• Monthly Quality of Life stipend
• Child Support Stipend
• Yearly home office stipend
• Yearly education stipend

About 5&5

5&5 is the restaurant industry’s premier IT and digital platform management company, specializing in SaaS implementations, POS and omni-channel ordering, loyalty programs, and digital managed services. With a team of 65+ experts, we’ve supported over 20,000 locations and $1 billion in annual sales. From platform implementations and onboarding to comprehensive POS configurations and franchisee operations, we optimize and integrate the technology that drives your restaurant business, serving as an extension of your team. To date, 5&5 has partnered with 180+ brands, including CKE, Dutch Bros Coffee, Bojangles, and Raising Cane’s.