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System Solutions Associate Manager/ Manager – NCR

Full Time | 5&5 (a Tijoh Brand) | Remote

About the Role

We’re looking for someone well versed in NCR Aloha POS. You’ll work with some of the most well-known brands in the restaurant space. Your core focus will be assisting with NCR POS configuration primarily focused around digital platforms such as Olo, Punchh, Paytronix, etc.

What You’ll Do

  • Work with brands to resolve POS issues (Order failures, item building/updates, kitchen routing, POS integrations, specific configurations to resolve reporting or operational issues)
  • Develop client relationships as a trusted POS resource
  • Focus on allocating the best possible levels of client satisfaction to deliver solutions to client concerns, this can include advisement, training and or implementation of changes to POS, Olo and or loyalty platforms
  • Work collaboratively with our partner contacts to develop strong relationships, leading to successful client launches
  • Work with and support the System Solutions team to optimize 5&5’s NCR Aloha POS practices to continue to deliver effective results for client brands
  • Lead calls with brands and partners as a NCR Aloha POS subject matter expert
  • Learn new NCR POS Systems and become a resource for integrations such as NCR Silver (Aloha Cloud and BSP)
  • Build, update and maintain Olo menus for multiple brands
  • Complete brand POS requests with a high degree of accuracy

What We’re Looking For

  • Effective communication and analyzation skills to assess POS requests and articulate best practice recommendations
  • Proficient in the NCR Aloha POS ecosystem with at least 2-4 years of experience as a POS administrator
  • Proficient in the Olo platform with 1-2 years of direct experience in menu building and platform management
  • Keen attention to detail and ability to troubleshoot quickly
  • High level of organization and ability to balance multiple projects, as well as managing different priorities
  • Ability to not only work independently on clients but also collaboratively with the greater team to proactively resolve any client concerns

About 5&5

5&5 is the restaurant industry’s premier digital platform managed company. We partner with the restaurant industry’s best SaaS solution providers to transform digital commerce. Our clients include brands such as Tropical Smoothie Cafe, Church’s Chicken, Bojangles, Raising Cane’s, Carl’s Jr., and Hardee’s. Learn more at 5and5.com.

Interested in Applying?

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