Menu Launch Specialist

Full Time | Remote | PH | ₱65K-75K (PHP)

We’re looking for someone well-versed in menu understanding for restaurant technology platforms (with a core concentration in using Olo Menu Builder). You’ll work with some of the most well-known brands in the restaurant space launching their digital menu, impacting owned sales channels and third-party. Your core focus will be assisting the menu team with digital menu launches.

What You’ll Do

  • Work with the Menu Team and brands to resolve menu user experience issues, mismatches, and optimization requests to ensure the menu fully integrates down to POS
  • Focus on allocating the best possible levels of client satisfaction to deliver solutions to client concerns around the implementation of changes to platforms like Olo
  • Work collaboratively with our partner contacts to develop strong relationships, leading to successful client launches
  • Work with and support the Technical Strategist/Menu Team to optimize 5&5’s menu best practices to continue to deliver effective results for client brands
  • Launch and maintain Olo menus for multiple brands
  • Complete brand menu launches with a high degree of accuracy
  • Triage and resolve tickets in our Zendesk system. With a specific focus on assisting with Olo-related tickets. Including but not limited to 86ing products, changing store hours, disabling locations, and so on

What We’re Looking For

  • Effective communication and analysis skills to assess menu requests to perform launches effectively
  • Keen attention to detail and ability to troubleshoot quickly
  • High level of organization and ability to balance multiple projects
  • Ability to work independently and collaboratively with the greater team to proactively resolve any client concerns
  • Working Hours
    • During the onboarding period (the first 90 days of employment)- the schedule for menu launch specialist will be Monday – Friday from 9 am-5 pm MT/12 am-8 am PH time. After onboarding, the schedule for the menu launch specialist will be Monday-Friday (possibly on Sundays) from 9 am to 5 pm PH time

Tools/Software Knowledge

  • Olo
  • Zendesk
  • Asana task tracking
  • Nice to Have
    • Proficient in the Olo platform with 1-2 years of direct experience in menu management
    • Restaurant operations experience
    • Other SaaS solutions (Back office, Online Ordering, etc.)

What We Offer

  • Fully remote work
  • 15 Paid Holidays
  • 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
  • Birthday PTO day
  • 5 Personal/Sick/Mental Health Days
  • Monthly snack stipend
  • Annual company retreat
  • And more

About 5&5

5&5 is the food service industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding). With a team comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand’s internal teams. To date, 5&5 has worked with over 140+ brands including CKE, Tropical Smoothie Cafe, Bojangles and Raising Canes.

 

5&5 is an equal opportunity employer committed to ensuring diversity and inclusion are at the forefront of our business practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, pregnancy, age, marital status, veteran status, or disability status. We hire solely based on qualifications, merit, and business needs. We are committed to pay parity for all of our employees.

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